Delivery

All deliveries to the Republic of Ireland, Northern Ireland, United Kingdom, Mainland EU and the USA are free. All our orders are delivered by An Post or DPD couriers whichever more economical/faster.

Estimated delivery times are:

Republic of Ireland (ROI) – 2-4 woking days (depending on workloadplease use live chat to get exact times if you need the cards on a specific date)
Northern Ireland (NI) – 3-5 working days
United Kingdom (UK) – 3-5 working days , remote parts of UK may take longer.
EU  3-5 working days
United States (USA) – about 10 working days or two weeks. International tracking number supplied upon request. In our experience customs charges are unlikely, but we cannot guarantee they will not apply.

The time needed to process and print your order is 2-3 days – detailed information about current order to dispatch time is displayed on the very top of every page, under “Status”.

If we experience any problems (like equipment breakdown and other downtime) it will be displayed in the status field on the top of each page. In such case we also try to email affected customers as soon as possible and let them know about the delay.

This information is updated automatically as we dispatch the orders and average from the previous week is calculated, so it is very accurate. The time displayed in green means we do not experience any issues and average time from order to dispatch is below 48 hours.

In the standard scenario you will receive your cards no later than after 5 days, possibly earlier.

You will be notified by email when your memorial cards have been dispatched.

Should you need guaranteed delivery on certain date, we can arrange a guaranteed next day delivery. A charge of 25 euro will apply (sorry about this) as we need to go outside of our usual economical delivery methods. Please contact us if you require faster delivery.

If you do not receive your cards within a week from your order date, please contact us (use live chat for immediate response) and we will promptly investigate the issue. You can also use the form on our contact page to do so but live chat is the fastest way to get your response.

Should you need a delivery outside of Ireland, Northern Ireland, UK and USA please contact us before ordering. There will be no extra delivery charge within EU.