Updated December 1st, 2020.
Economic deliveries to the Republic of Ireland, Northern Ireland, United Kingdom & Mainland EU are free. Normally all our orders are delivered by An Post or UPS couriers whichever more economical/faster. At the moment we use UPS Ireland for all deliveries.
Issues affecting delivery times will be listed on top of every page. If it says “Orders fulfilled as normal” means delivery times listed below are valid.
January 2021 – the post-brexit customs problems cause all our UK deliveries to be delayed. There is nothing we can do as the delays have to do with UK customs and new regulations that the couriers appear to have problems with.
USA delivery by FedEx is free for orders above 100 euro.
Please note that current situation may adversely affect delivery times. At the time of writing (20th of May, 2020) we see on average 2 days of delay compared to normal.
Estimated delivery times are:
Republic of Ireland (ROI) – 2-4 working days (depending on workload – please use live chat to get exact times if you need the cards on a specific date).
Northern Ireland (NI) – 3-5 working days
United Kingdom (UK) – 3-5 working days , remote parts of UK may take longer.
EU 3-5 working days
United States (USA) – about 10 working days. International tracking number supplied upon request, the parcel is delivered by FedEx.
In our experience USA customs charges are unlikely, but we cannot guarantee they will not apply.
If we experience any problems (like equipment breakdown and other downtime) it will be displayed in the status field on the top of each page. In such case we also try to email affected customers as soon as possible and let them know about the delay.
This information is updated automatically as we dispatch the orders and average from the previous week is calculated, so it is very accurate. The time displayed in green means we do not experience any issues and average time from order to dispatch is below 48 hours.
In the standard scenario you will receive your cards no later than after 5 days, possibly earlier.
You will be notified by email when your memorial cards have been dispatched.
December 2020 – The next day delivery option below is not reliable at the moment and is not available until the conditions improve.
Should you need guaranteed delivery on certain date, we can arrange a guaranteed next day delivery. A charge of 25 euro will apply (sorry about this) as we need to go outside of our usual economical delivery methods. Please contact us if you require faster delivery.
If you do not receive your cards within a week from your order date, please contact us (use live chat for immediate response) and we will promptly investigate the issue. You can also use the form on our contact page to do so but live chat is the fastest way to get your response.
Should you need a delivery outside of Ireland, Northern Ireland, UK and USA please contact us before ordering. There will be no extra delivery charge within EU.