We have a high quality print workflow in place and we strive to deliver exceptional quality memorial products.
We accept all quality related returns. In an unlikely event of product of unsatisfactory quality being delivered to you please contact us as soon as you can.
We will either re-print the faulty cards or issue a full refund. We will honour such request for up to 14 days after delivery.
Please check your cards carefully when you receive them.
To contact us please call the phone number listed on top of this page or use contact page to reach us by email. You can also use the live chat facility – it would probably be the most convenient way of communication as most of the times you will receive instant feedback. When contacting us please quote your order number (if you can) – it can be found in every email you receive from us. This will help us to process your request quickly. Otherwise just say your name or whom the cards were for – we will find your order this way or another so do not worry.
Please bear in mind one thing – we would rather loose money on your order than leave you unhappy. We will always sort things our in your favour.
Memorial cards are goods made to order and cannot be re-sold. We always require approval before we print and we never proceed with print without such approval. Thus, we regret to inform that we cannot process any claims arising from reasons other than a technical fault.