We would rather loose money on your order than leave you unhappy. We will always sort things out in your favour. Such approach makes it easy and simple to deal with problems, should they arise.
The above effectively means full money back guarantee. Just like we do with our privacy measures, we go beyond legal obligations when it comes to returns as well.
We have a high quality print workflow in place and we strive to deliver exceptional quality memorial products.
Thus, we accept all quality related returns. In an unlikely event of product of unsatisfactory quality being delivered to you please contact us as soon as you can.
We will either re-print the faulty cards or issue a full refund. We will honour such request for up to 14 days after delivery.
Please check your cards carefully when you receive them.
To contact us please call the phone number listed on top of this page or use contact page to reach us by email. For fast reply please use the live chat facility – it would probably be the most convenient way of communication as most of the times you will receive instant feedback, even outside of standard office hours (8am-5pm in our case).
When contacting us please quote your order number (if you can) – it can be found in every email you receive from us. This will help us to process your request quickly. Otherwise just say your name or whom the cards were for – we will find your order this way or another so do not worry.
Memorial cards are goods made to order and cannot be re-sold. We always require approval before we print and we never proceed with print without such approval. Thus, we regret to inform that we cannot process any claims arising from reasons other than a technical fault.